Knowledge Harvesting, Articulation, and Delivery
Harnessing expert knowledge and automating this knowledge to help solve problems have been the goals of researchers and software practitioners since the early days of artificial intelligence. A tool is described that offers a semiautomated way for software support personnel to use the vast knowledge and experience of experts to provide support to customers.
by Kemal A. Delic and Dominique Lahaix
Article 10 - may98a10.pdf
This article is available in Adobe Acrobat format (PDF). To view this article you need to have Acrobat Reader 2.0 or later installed on your system. The Acrobat reader is available free of charge in Unix, Dos, Windows and Macintosh formats. You can download the reader from Adobe Systems (www.adobe.com)