HP Labs India

Enterprises face a major challenge of making IT deliver to the business needs due to dynamic business environment, complex IT infrastructure, and stability of workforce. To cater to this, during the last decade, the IT services industry has grown rapidly, largely relying on deploying more people. India being a major supplier for IT and IT enabled services, there is a great opportunity to develop technologies that can significantly enhance personnel productivity through increased process automation.

In this project, our focus is towards reducing the gap between the business processes and IT processes to enable effective management of IT service delivery in alignment with business objectives. Some specific research issues we are exploring include semantic mapping of business requirements to raw data obtained by monitoring different phases of a process lifecycle and newer service deployment architectures that provide the necessary agility and performance. We are also interested in tools/frameworks to simplify development of new IT services with a particular focus on application and data integration.

Management as a Service (MaaS) is a viable alternative to complex management platforms, freeware and shareware tools at the disposal of system administrations. MaaS provides a framework where management solutions are delivered as services. However there is a critical need for managing data among the services that MaaS could support.

Through MDaaS (Management Data as a Service) we addresses the data needs of MaaS services by opening up feeds buried deeply in existing management solutions. The value of our approach in the context of a performance analysis solution considered in general as an essential part of the management domain. We leverage various advances in Web 2.0 – RSS and RESTful web services so as to simplify monitoring data transfer among management web services and thereby support creation of newer composite services

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