Enterprises are faced with the challenge
of making IT deliver to the business needs. These include
a dynamic business environment, complex IT infrastructure,
and stability of workforce. In response, the IT services
industry has grown rapidly, largely relying on deploying
more people.
India being a major supplier for IT and
IT enabled services, there is opportunity to develop technologies
that can significantly enhance personnel productivity so
that the business can scale independent of the number of
people deployed.
We are exploring technologies that enable
more effective management of IT services delivery in alignment
with business objectives. We are also developing tools for
effective delivery of application and infrastructure management
services.
The core research areas in this field
are:
- Service and Service Infrastructure
- Modeling Techniques and Languages
- Application Discovery
- Access Control
- ITSM
- Service Oriented Architectures (SOA)
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