Chris Whitney

Biography

Chris Whitney is director of the Service Automation & Integration Lab at HP Labs, the company’s central research and development arm, where he leads the effort to develop a business operating environment for the global services ecosystem.

Whitney has been involved in service automation and integration since joining BT Labs in 1985 where he was responsible for developing algorithms and prototypes of intelligent service and network management systems for use in public and private communications networks.

Prior to assuming his current position, Whitney managed HP Services' research and innovation group, focused on developing new services and solutions for HP Consulting, Integration, Outsourcing and Support organizations.

From 2000 to 2005 he held vice president roles at Exodus Communications and at Cable & Wireless, where he developed lights-out, virtualized, automated data center solutions. He also founded ActiveReasoning, a California-based startup company developing data center compliance and management software.

Earlier roles included work in HP’s Customer Relationship Management Operation, where he lead the research and development organization developing automated call center and customer management software.

Whitney first joined HP Labs in 1994, developing automated service-management capabilities for HP’s OpenView and other products. He received his bachelor of science in computer science from Teesside University and a master of science from South Bank University, London.

Research interests

Data center management and operations, automated systems, distributed systems, artificial Intelligence

Publications

Chris has several publications, mainly on the use of artificial intelligence and knowledge-based techniques for the management of communication networks