Foundations
1. HPL 2003-246
Modelling, myth vs reality, map vs territory;
Discusses the basic principles of abstract analytic modelling,
including common misconceptions of the role of models within complex business
and technical environments. This paper encapsulates the basic
model based approach to systems understanding and management that underpins
Open Analytics today.
2. HPL-2003-247
Business as a control system: the essence of an intelligent enterprise;
A lot of
rubbish – often marketing driven – is talked about the ‘intelligent enterprise’
and the means by which it can be attained. This paper exploits the analogy of a
classic control system and demonstrates key considerations in systems design,
measurement and provisioning.
3. HPL-2005-11 Death by
a thousand SLAs: a short study of commercial suicide
pacts;
Service
Level Agreements are a common point of conflict between customer and provider. Understanding
the damage that can be inflicted by poorly designed SLAs
and poor understanding of the systems involved on both parties is essential.
Using a notorious case study, the US Naval and Marine Core (NMCI) programme,
this paper discusses the issues present in understanding and negotiating
service levels and their governance.
4. HPL-2007-160
Normann’s Crane 2.0 Operationalising
Service System Co-design.
It is
accepted that services derive value from an interaction between a customer and
a supplier, but how is that interaction designed to be of value to both
parties. Both when the service is initiated and through its
lifecycle.
Technologies
1. HPL-2001-263
Operational Semantics of DEMOS 2000; Tofts, Chris; Birtwistle, Graham
Demos
2000 is a semantically well justified simulation language which is widely used
for basic systems performability analysis, through
direct simulation or the cross compilation into forms suitable for analytic
representation and manipulation.
2. HPL-2001-276
HOLOS - A Simulation and Multi Mathematical Modelling Tool;
This
paper discusses the role of DEMOS 2000 in the construction and understanding of
multi-mathematical models of complex systems. The use of different forms of
models to understand different properties of these systems is seen to be
significantly superior to a more ‘traditional’ massive-model approach which
attempts to capture all of the properties of interest.
Processes
3. HPL-2003-168
Standard Operations Reference Models - the key to realising HP’s Adaptive Enterprise;
Operations
reference models can be used to both understand,
improve and optimise the delivery of complex systems. This paper describes and
discusses the role of standardised operations models in the development of HP’s Adaptive Enterprise.
5. HPL-2006-21 Here be Dragons: coping with the transition between managed
facilities and managed services
Outsourcing
relationships are often painful. One of the primary reasons for this is that
the client is stuck with a mindset that emphasises physical and electronic
facilities, rather than the services that those facilities are used to provide.
This paper examines the issues that drive the transition between the two,
including points of uncertainty and conflict that may inhibit effective service
delivery.
6. HPL-2004-224
Towards an analytic model of security
flaws;
The role
of abstract analytic models in security is poorly understood. This paper demonstrates
how high level abstract models might be applied to the understanding of flaws
in security systems.
7. HPL-2005-141
DBSy in a Commercial Services Context;
Brian Monahan, Frederic Gittler, William Horne, Simon
Shiu, Adrian Baldwin, Chris I. Dalton, Patrick Goldsack, Richard Taylor, Chris Tofts, Mike Yearworth
The role
of model based analysis in commercial service security is increasingly
important. This paper discusses the potential role of domain based security in
commercial systems.
Research Futures
1. HPL-2004-49 Self
Managed Systems - A Control Theory Perspective;
Control
theory places many demands on what must be demonstrated of a control system before
it is left unattended. This paper examines the practicality of distributed self
managed systems meeting those demands.
2. HPL-2007-22 Public
services innovation through technology; Pym, David;
Technology
is often seen as a `quick fix’ for governments’ problems in service delivery to
the citizen (or subject). We argue that a wider account than just the technological
must be taken to allow for effective innovative service delivery.
3. HPL-2007-23 UK
Services Innovation Network; Lyons, Michael; Pym, David;
Presents the background and framework for a study of clusters of high
value service providers. In particular the formation of
`clusters of clusters’ virtually linked to provide innovative high value
services.
4. HPL-2006-99 Grand
Challenges for Systems and Services Sciences; Monahan, Brian; Pym, David;
5. HPL-2006-100 Engineering
the Polymath, Innovation in Systems and Services Education; Monahan, Brian;
Pym, David;
Focuses
on the range of skill sets needed to be a designer of economically valuable and
highly performing service systems.
6. HPL-2006-112
Systems and services sciences: a rationale and a research agenda;
Pym, David;
Presents
an HP view on the development of a Services Sciences Research agenda.