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<item>
 <title>Effects of feedback and peer pressure on contributions to enterprise social media</title>
 <link>http://www.hpl.hp.com/research/scl/papers/feedback</link>
 <minidescription>Attention matters in motivating contributions to enterprise social media. But some types of attention matter more.</minidescription>
 <description>Increasingly, large organizations are experimenting with internal social media (e.g., blogs, forums) as a platform for widespread distributed collaboration. Contributions to their counterparts outside the organization's firewall are driven by attention from strangers, in addition to sharing among friends. However, employees in a workplace under time pressures may be reluctant to participate and the audience for their contributions is comparatively smaller. Participation rates also vary widely from group to group. So what influences people to contribute in this environment?

In this paper, we present the results of a year-long empirical study of internal social media participation at a large technology company, and analyze the impact attention, feedback, and managers and coworkers participation have on employees behavior. We find feedback in the form of posted comments is highly correlated with a users subsequent participation. Recent manager and coworker activity relate to users initiating or resuming participation in social media. These findings extend, to an aggregate level, the results from prior interviews about blogging at the company and offer design and policy implications for organizations seeking to encourage social media adoption.

To appear at GROUP 2009.</description>
 <author>Michael J. Brzozowski, Thomas Sandholm, and Tad Hogg</author>
 <pubDate>2009-03-18 00:00:00</pubDate>
 <tags>
  <tag>blogs</tag>
  <tag>social media</tag>
  <tag>hp</tag>
  <tag>attention</tag>
  <tag>participation</tag>
  <tag>GROUP</tag>
 </tags>
</item>

<item>
	<title>Blogging at work and the corporate attention economy</title>
	<link>http://www.hpl.hp.com/research/scl/papers/blogging/chi2009</link>
	<minidescription>How do you get people to blog at work?</minidescription>
	<tags>
		<tag>blogs</tag>
		<tag>attention</tag>
		<tag>social media</tag>
		<tag>participation</tag>
		<tag>CHI</tag>
	</tags>
	<description>
		The attention economy motivates participation in peer-produced sites on the Web like YouTube and Wikipedia. However, this economy appears to break down at work. We studied a large internal corporate blogging community using log files and interviews and found that employees expected to receive attention when they contributed to blogs, but these expectations often went unmet. Like in the external blogosphere, a few people received most of the attention, and many people received little or none. Employees expressed frustration if they invested time and received little or no perceived return on investment. While many corporations are looking to adopt Web-based communication tools like blogs, wikis, and forums, these efforts will fail unless employees are motivated to participate and contribute content. We identify where the attention economy breaks down in a corporate blog community and suggest mechanisms for improvement.
		To appear at CHI 2009.
	</description>
	<author>Sarita Yardi, Scott A. Golder, and Michael J. Brzozowski</author>
	<pubDate>2009-01-20 16:33:00</pubDate>
</item>
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