HP Labs Technical Reports
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Remote Management Services Over the Web
Dekhil, Mohamed; Machiraju, Vijay; Wurster, Klaus; Griss, Martin
Keyword(s): service management; web-based services; remote management
Abstract: Enterprises in today's world are trying to create new value-added services by leveraging (i.e., outsourcing) services offered by other enterprises and focusing on developing and maintaining their own specialized services. The management of these services, which is critical to the success of every business, can be provided as another service that can be outsourced as well. The tasks of service management include monitoring the health of the service, controlling its behavior, and optimizing its end-to-end business operations and resource utilization. In this paper, we introduce the notion of remote management and discuss the requirements for providing dynamic end-to-end remote management for internet-based services. We then describe a prototype demonstrating a web-based remote management service that uses an XML-based messaging scheme to communicate and exchange management and control in information between the management system and the managed services and to provide customized views of the state of the managed service.
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