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Technology Experiences : What makes them Compelling?
Keyword(s): pervasive mobile computing; consumer experience
Abstract: This report documents research undertaken in the summer of 2001 to investigate the nature of visitor experiences at the Explore@Bristol interactive science museum. The experimental work involved an observational study of visitor behaviour at six of the exhibits in Explore, augmented by interviews and discussions. The outcome is a provisional model of visitor experience identifying three dimensions that might make such experiences compelling: Drama /Sensation, Challenge/Self Expression, and Social. Though developed in the context of Explore, we consider the model to have wider application in the consumer space. Notes: Enquiries concerning this report should be directed to Richard Hull email: firstname.lastname@example.org
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