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Business as a Control System: the essence of an intelligent enterprise

Taylor, Richard; Tofts, Chris


Keyword(s): modelling; representation; analysis; control

Abstract: In searching for mechanisms to automate the monitoring and management of information systems in support of businesses, we often lose sight of the need to tie together an understanding of the overall systems dynamics, control points and the measurements that must be made to best exploit them. We propose that one useful (but not exclusive) analogy that can be exploited is that of the control system with a sense of 'self'. By comparing a proposed measurement and control regime for a business to that of a traditional control system, valuable lessons can be learnt about the relevance, practicality and efficacy of measurement and control regimes. This short paper, the first of two, introduces such an analogy and its broad implications.

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