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IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing
Keyword(s): IT Service Management; IT Governance; Utility Computing; Management by Objectives
Abstract: Over the years, IT has become the backbone of businesses to the point where it would be impossible for many to function (let alone succeed) without it. As a result of its increasing role in the enterprise, the IT function is changing, morphing from a technology provider into a strategic partner. Concurrent to these changes, the IT infrastructure is moving towards a centralized, highly adaptive utility model. In this paper, we review the different open and industrial frameworks that support IT organizations in this transition and explore their impact on the next generation of IT infrastructure.
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