Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

HP.com home

Technical Reports


HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» People
» Worldwide sites
» Downloads
Content starts here

Click here for full text: PDF

IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on Utility Computing

Salle, Mathias


Keyword(s): IT Service Management; IT Governance; Utility Computing; Management by Objectives

Abstract: Over the years, IT has become the backbone of businesses to the point where it would be impossible for many to function (let alone succeed) without it. As a result of its increasing role in the enterprise, the IT function is changing, morphing from a technology provider into a strategic partner. Concurrent to these changes, the IT infrastructure is moving towards a centralized, highly adaptive utility model. In this paper, we review the different open and industrial frameworks that support IT organizations in this transition and explore their impact on the next generation of IT infrastructure.

25 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Printable version
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.