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Systems and services sciences: a rationale and a research agenda
Pym, David; Taylor, Richard; Tofts, Chris; Yearworth, Mike; Monahan, Brian; Gittler, Frederic
Keyword(s): services; services sciences; systems engineering
Abstract: Services in all of their forms - from consulting to outsourcing - form an increasingly important part of developed economies. Designing and managing efficient and reliable services is not easy, as frequent commercial and public sector failures demonstrate. We must either learn how to specify and manage the complicated systems that services represent or risk the economic consequences of continued failures. In addition to this basic economic imperative there is also the need to provide secure systems and services. 'Services Sciences' is being widely pushed as the 'next big thing' for applied research. We propose the systems approach to specification, design, implementation, and management as the basis to structure research in this new holistic field.
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