Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

HP.com home

Technical Reports


HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» People
» Worldwide sites
» Downloads
Content starts here

Click here for full text: PDF

Public services innovation through technology

Pym, David; Taylor, Richard; Tofts, Chris


Keyword(s): government innovation; services innovation; services technologies; co-evolution

Abstract: Governments struggle to understand how technologies may be used to innovate in the development and delivery of public sectors. Frequently technologies are seen as quick and effective fixes for problems that may run far deeper than obvious process and user dynamics. As often, solutions are considered as 'point provision' and as such fail to recognise the complex co-evolution of society, economics, the world outside a government's borders and control, and the technologies themselves. This paper summarises a number of key areas that must be understood in order to effectively innovate through the introduction and management of services mediated by new technologies.

7 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Printable version
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.