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Value-based IT Decision Support - Towards a formal business value model for steering IT-business alignment

Oliveira, Jose Augusto; Moura, Antao; Bartolini, Claudio; Hickey, Marianne
HP Laboratories


Keyword(s): value creation, business-IT alignment, value model, business value

Abstract: The problem: Value creation and delivery are recurrently mentioned in the literature as important drivers for effective business and IT decision making. However, the knowledge concerning value creation is commonly offered in vague, informal and subjective terms and, for that reason, corporate executives and IT staff depend mostly on personal expertise, background and intuition to practice what theory recommends. Our proposed solution: We propose a formal business value model, which aims to provide value- based decision support with less subjectivity. Validation: An illustrative example applying the preliminary model is presented, followed by a real case study where the model has been applied to support decisions in recent Brazilian municipal elections, in which an electronic voting system fully supported by IT services was used. In the first, the model was able to express in numbers information originally available only in subjective terms. In the later, IT decision- making was guided towards better IT-Business alignment.

10 Pages

Additional Publication Information: Published and presented at the 4th IF1P/1EEE International Workshop on Business-driven IT Management, New York, USA. June 2009.

External Posting Date: September 21, 2009 [Fulltext]. Approved for External Publication
Internal Posting Date: September 21, 2009 [Fulltext]

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