HP Labs Technical Reports
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Informal Workplace Communication: What Is It Like And How Might We Support It?
Frohlich, David; Whittaker, Steve; Daly-Jones, Owen
Abstract: We present new findings about the nature of informal communications, derived from a naturalistic study of people's everyday working activities. We identify why such interactions are so common, and valuable and how they are achieved in the workplace. We also address weaknesses in current systems that support such interactions remotely and identify further requirements for better support. We also discuss the implications of this work for conversational theories.
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