Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

hp.com home

When Can I Expect an Email Response?

A Study of Rhythms in Email Usage

printable version

HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» Worldwide sites
» Downloads
Content starts here

Joshua R. Tyler (HP Labs) and John C. Tang (Sun Labs)


A study of email responsiveness was conducted to understand how the timing of responding to email messages conveys useful information. Interviews and observations explored users' perceptions of how they responded to email and formed expectations of others' responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues for responsiveness, including using tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred requiring further action.

Full paper: PDF (draft)

» Information Dynamics Lab

» Research areas
» Results
» People
Arrangement in Black and Grey: Portrait of the Painter's Mother, James Whistler, 1871, oil on canvas Musee d'Orsay, Paris
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.