Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

hp.com home


Technical Reports


printable version
» 

HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» Worldwide sites
» Downloads
Content starts here

  Click here for full text: PDF

Metrics for the Internet Age: Quality of Experience and Quality of Business

van Moorsel, Aad

HPL-2001-179

Keyword(s): Quality of Service; Quality of Experience; Quality of Business; performability

Abstract: The primary topic of this report is 'metrics'. More specifically, we discuss quantitative metrics for evaluating Internet services: what should we quantify, monitor and analyze in order to characterize, evaluate and manage services offered over the Internet? We argue that the focus must be on quality-of-experience and, what we call, quality-of-business metrics. These QoE and QoBiz metrics quantify the user experience and the business return, respectively, and are increasingly important and tractable in the Internet age. We introduce a QoBiz evaluation framework, responding to the emergence of three types of services that impact quantitative evaluation: business to consumer services, business to business services, and service utility through service providers. The resulting framework opens avenues for systematic modeling and analysis methodology for evaluating Internet services, not unlike the advances made over the past two decades in the area of performability evaluation. Notes: To be published in the Fifth Performability Workshop, September 16, 2001, Erlangen, Germany

9 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.