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Towards Automated SLA Management for Web Services

Sahai, Akhil; Durante, Anna; Machiraju, Vijay

HPL-2001-310R1

Keyword(s): web services; service level agreements; SLA management; automation

Abstract: In order to automate SLA management it is essential to specify SLAs in precise and unambiguous manner as well as keep the specification flexible. While precision will help automate the process of monitoring and metric collection, flexibility will enable extending it to unforeseen service level agreement specifications.

31 Pages

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