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What can e-services learn from microcredit schemes?

Mowbray, Miranda


Keyword(s): online communities; e-services; microcredit

Abstract: In order for e-services to work, a certain level of dependability is necessary in the consumers and providers involved. I draw on an unusual source - microcredit schemes - in order to find ways of promoting this dependability. Microcredit schemes lend money to people who normal banks won't lend to, because they're too poor. However, the default rate on loans from microcredit schemes can be lower than the default rate on loans from normal banks. I put forward hypotheses as to why this might be. These hypotheses suggest some ways to promote dependability in the context of e-services. Finally, I discuss whether e- services can be used by microcredit organizations.

6 Pages

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