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Management by Contract

Salle, Mathias; Bartolini, Claudio


Keyword(s): management by contract; contract; SLA; IT management; service level management

Abstract: Companies are increasingly seeking to manage their IT infrastructure in light of their business objectives. To address this need, we introduce Management by Contract (MbC) as a new paradigm for IT Management. We propose a way of formalizing and analyzing contractual relationships in order to better inform IT-related decisions. In this paper, we present the information model that underpins MbC and describe our contract- based analysis algorithm. Notes: Copyright IEEE. Published in NOMS 2004, 19-23 April 2004, Seoul, Korea

13 Pages

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