HP OpenView">
Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

HP.com home

Technical Reports


HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» Worldwide sites
» Downloads
Content starts here

Click here for full text: PDF

Management by Contract: IT Management driven by Business Objectives

Bartolini, Claudio; Boulmakou, Abdel; Christodoulou; Farrell, Andrew; Salle, Mathias; Trastour


Keyword(s): IT Management; contract modeling; SLA; SLA State Tracking; HP OpenView

Abstract: In today’s business environment, change must be seen not as an exception but as the normal state of affairs. With its Darwin Architecture, HP addresses business agility, defined as the ability of one enterprise to respond to and anticipate business changes with speed and flexibility while meeting cost, quality of service and risk management objectives. One of the requirements that agility imposes on an enterprise is that their business groups and IT (Information Technology) groups must come together to create an adaptive enterprise in which business needs drive IT response, and business and IT changes are synchronized in real time. When projected onto the space of IT management, this requirement is translated into the need of managing IT in light of the business objectives of an enterprise. We introduce Management by Contract (MbC) as a paradigm to address this need. In this work we present the basic ideas of Management by Contract and we give a motivating scenario describing a hypothetical company that hosts IT infrastructure. We then describe the architecture of our prototype system, report on some experimental results and sketch the future directions of our research. Notes: Presented at the 11th Workshop of the HP OpenView University Association, 20-23 June 2004, Paris, France

11 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Printable version
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.