Jump to content United States-English
HP.com Home Products and Services Support and Drivers Solutions How to Buy
» Contact HP

HP.com home


Technical Reports



» 

HP Labs

» Research
» News and events
» Technical reports
» About HP Labs
» Careers @ HP Labs
» Worldwide sites
» Downloads
Content starts here

 
Click here for full text: PDF

Systems and services sciences: a rationale and a research agenda

Pym, David; Taylor, Richard; Tofts, Chris; Yearworth, Mike; Monahan, Brian; Gittler, Frederic

HPL-2006-112

Keyword(s): services; services sciences; systems engineering

Abstract: Services in all of their forms - from consulting to outsourcing - form an increasingly important part of developed economies. Designing and managing efficient and reliable services is not easy, as frequent commercial and public sector failures demonstrate. We must either learn how to specify and manage the complicated systems that services represent or risk the economic consequences of continued failures. In addition to this basic economic imperative there is also the need to provide secure systems and services. 'Services Sciences' is being widely pushed as the 'next big thing' for applied research. We propose the systems approach to specification, design, implementation, and management as the basis to structure research in this new holistic field.

24 Pages

Back to Index

»Technical Reports

» 2009
» 2008
» 2007
» 2006
» 2005
» 2004
» 2003
» 2002
» 2001
» 2000
» 1990 - 1999

Heritage Technical Reports

» Compaq & DEC Technical Reports
» Tandem Technical Reports
Printable version
Privacy statement Using this site means you accept its terms Feedback to HP Labs
© 2009 Hewlett-Packard Development Company, L.P.