Enabling a Semantic Wiki to Drive Business Interactions
Graupner, Sven; Singhal, Sharad; Basu, Sujoy; Motahari, Hamid
Keyword(s): business interactions, business process, best practice framework, outsourcing, cloud, services, knowledge repository
Abstract: This paper describes a Semantic Wiki which enables business interactions among people who are collaborating in the context of business activities. The Wiki has domain knowledge (e.g. about ITIL) and defines and implements domain independent semantics which allows it to drive related business interactions among people. We believe that such an environment can be used to capture best-practices that can be customized quickly, and evolved to meet specific business needs, while retaining the repeatability and work efficiency necessary within business contexts.
Additional Publication Information: Published in HP TechCon 2008.
External Posting Date: September 6, 2009 [Fulltext]. Approved for External Publication
Internal Posting Date: September 6, 2009 [Fulltext]