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Towards a Theory of Mediated Communication

Whittaker, Steve

HPL-91-78

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Abstract: CSCW currently lacks a theory of mediated communication. A number of empirical studies have been conducted which detail th effects on communication of using a variety of different media, but we do not have a clear explanation for these effects. This paper attempts to show how an account of mediated communication can be informed by analysis of face to face interaction.

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