HP Labs Technical Reports

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Clinical Communication - A New Informatics Paradigm

Coiera, Enrico


Keyword(s): mobile; communication system; roles; policies; informal data

Abstract: Observational studies of clinical workers in a hospital setting suggest that communication problems are a significant source of inefficiency. The need to reduce interruptions, improve contactability, and the sharing of informal information suggests that a mobile communication system capable of supporting asychronous messaging, role-based contact, and communication policies would be beneficial. A prototype of such a system is described.

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